Got Questions?
Find answers to the most common inquiries about our photo booth services.
Booking & Reservations
How do I book a Snap Magic PhotoBooth for my event?
Simply fill out our booking form online, choose your package, and we’ll confirm your date via email.
How far in advance should I book?
We recommend booking at least 2–4 weeks in advance to secure your preferred date.
Can I change my booking date?
Yes! Contact us as soon as possible. We’ll do our best to accommodate changes, depending on availability.
Is a deposit required?
Yes, a deposit secures your date. The remaining balance is due before your event.
Can I book multiple booths?
Absolutely! Just let us know how many booths you need during booking.
Can I hold a date without paying?
We can tentatively reserve a date, but a deposit is needed to confirm it.
Do you offer last-minute bookings?
Depending on availability, we may accommodate last-minute events—contact us to check.
What happens if my event is postponed?
Contact us early; we’ll do our best to reschedule without losing your deposit.
Services & Packages
What packages do you offer?
We offer Snap Basic, Snap Plus, Snap Classic, Snap Premium, Snap VIP and Snap Royale options.
Can I customize my package?
Yes, our Custom plan allows you to add props, backdrops, prints, and other features.
Do all packages include digital prints?
Digital prints are included in most packages; physical prints depend on the plan.
Are props included in every package?
Props are included in certain packages. Check your package details for specifics.
Can I request a specific backdrop?
Absolutely! We offer custom backdrops for your event.
Can I upgrade my package on the day?
Upgrades are possible depending on availability—contact us before your event.
Do you offer themed packages?
Yes, we can create themed setups for weddings, parties, and corporate events.
Are your booths suitable for all event types?
Yes, we cater to weddings, parties, corporate events, and private gatherings.
Equipment & Props
What type of photo booth do you use?
We use high-quality iPad photo booths with professional lighting and cameras.
Are props sanitized?
Yes, all props are cleaned and sanitized before each event.
Can I request specific props?
Of course! Let us know your theme or preference ahead of time.
Do your booths work indoors and outdoors?
Yes, our booths are suitable for indoor and sheltered outdoor events.
How long does setup take?
Setup typically takes 15–30 minutes depending on the package and venue.
Are your booths kid-friendly?
Yes, our booths and props are safe for all ages.
Can we use the booth in low-light environments?
Yes, our booths have professional lighting to capture bright, clear photos.
Do you provide spare props during events?
Yes, extra props are available to keep the fun going all event long.
Event Experience
How many guests can use the booth at once?
Most booths accommodate 3–5 guests per session comfortably.
Is there an attendant at the booth?
Yes, each booth comes with a trained attendant.
Can guests share their photos online instantly?
Yes! Digital sharing is included in selected packages.
Can guests reprint photos if needed?
Yes! If guests want extra copies, we can provide reprints after the event. Physical prints are usually ready within 24 hours, and digital copies are available instantly via QR, SMS, AirDrop, or email.
Can the booth handle large groups?
Small to medium groups are ideal; for larger groups, consider multiple booths.
Can the prints be personalized?
Yes, you can add names, dates, or messages to prints.
Are props suitable for children?
Absolutely! Props are safe and fun for kids.
Can we customize digital sharing options?
Yes, we can tailor digital sharing to include social media or email options.
Pricing & Payment
How much does a booth cost?
Our packages start from around A$100 for 2-hour sessions, with options to upgrade based on your event type, duration, and add-ons like props, prints, or backdrops. You can explore all pricing details on our Pricing page or request a free quote anytime.
Are there hidden fees?
Nope — no hidden surprises here! All our prices are transparent. The only extra costs may be delivery and setup fees, which depend on your event location (usually between A$30–A$100).
Can I pay online?
Yes, we accept online payments via PayPal, and bank transfer.
Can I pay in installments?
Partial payments are accepted depending on the booking terms.
Do you offer discounts for multiple events?
Yes, multi-event or repeat booking discounts are available.
What is your refund policy?
We understand plans can change! If you need to cancel, we offer refunds or reschedules depending on the situation. If a technical issue occurs during your event, our team will assist right away or provide a suitable refund or credit.
Can I receive an invoice?
Yes, we provide detailed invoices for every booking.
Are prices fixed or flexible?
Prices are fixed for each package, but custom options may vary slightly.
